Welcome to Underwear Fashion US! We specialize in stylish and comfortable lingerie and swimwear for women and children. Our carefully curated collections range from supportive full-cup bras to trendy boys’ swimwear, all designed to deliver confidence and style right to your door.
Product Questions
Q: What types of products do you offer?
A: We offer a wide range of lingerie and swimwear including:
- Women’s bras (balcony, full cup, bralettes)
- Basques & bodysuits
- Girls’ swimwear (one-piece, two-piece, kneesuits)
- Boys’ swimwear (jammers, swim briefs, swim shorts)
Q: How do I choose the right bra size?
A: We recommend measuring your underbust and bust to determine your size. Our size chart provides detailed measurements for each style. Remember that balcony bras and full cup bras may fit differently, so check individual product measurements.
Q: Are your swimwear items chlorine-resistant?
A: Yes, our swimwear is made from high-quality materials designed to withstand regular pool use. For best results, rinse your swimwear after each use and avoid machine washing.
Ordering & Account
Q: How do I create an account?
A: You can create an account during checkout or by visiting our account registration page. Having an account allows you to track orders, save favorites, and check out faster.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to get them to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number.
Payment Options
Q: What payment methods do you accept?
A: We accept:
- Visa
- MasterCard
- JCB
- PayPal
Q: Is my payment information secure?
A: Absolutely! We use industry-standard encryption to protect all payment information. We never store your full credit card details on our servers.
Shipping & Delivery
Q: Where do you ship?
A: We ship worldwide, excluding some Asian and remote areas. During checkout, you can enter your address to confirm we can deliver to your location.
Q: What are my shipping options?
A: We offer two shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
- Free Shipping: For orders $50+ via EMS, delivered in 15-25 business days after dispatch
Q: How can I track my order?
A: You’ll receive a tracking number via email once your order ships. You can use this to track your package on the carrier’s website.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 15-day return policy from the date of receipt. Items must be unworn, unwashed, and in original packaging with tags attached.
Q: How do I initiate a return?
A: Please email our customer service team at [email protected] with your order number and the items you wish to return. We’ll provide return instructions.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product).
Customer Service
Q: How can I contact customer service?
A: Our Oklahoma-based team is happy to help! Email us at [email protected]. We typically respond within 24 hours during business days.
Q: What are your business hours?
A: Our customer service team is available Monday-Friday, 9am-5pm Central Time.
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Thank you for choosing Underwear Fashion US – where we deliver not just products, but confidence and style right to your door.