Returns & Exchanges

At Lingerie Store, we want you to feel as confident in your purchase as you do in our intimate apparel and swimwear. If for any reason you’re not completely satisfied, we offer a straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

• Items must be unworn, unwashed, and in their original condition with all tags attached
• Items must be in their original packaging
• Proof of purchase is required

How to Initiate a Return or Exchange

Step 1: Contact Our Customer Service

Email us at [email protected] with your return or exchange request within 15 days of receiving your order. Please include:

• Your order number
• The item(s) you wish to return or exchange
• The reason for return
• Whether you prefer a refund or exchange

Step 2: Wait for Approval

Our customer service team will review your request and respond within 1-2 business days with:

• Approval of your return/exchange
• Return shipping instructions (if applicable)
• A return authorization number

Step 3: Package and Ship Your Return

Once approved:

1. Securely package the item(s) in their original packaging
2. Include your order confirmation or packing slip
3. Write the return authorization number on the outside of the package
4. Ship to our returns center at:
   
   Lingerie Store Returns
   949 Hott Street
   Oklahoma City, OK 73109
   USA

Step 4: Processing Your Return

Once we receive your return package:

• We will inspect the items within 3-5 business days
• If approved, we will process your refund or exchange
• You will receive email confirmation when complete

Refund Information

Refunds will be issued to the original payment method within 7-10 business days after we receive and approve your return. Please note:

• Original shipping fees are non-refundable
• Return shipping costs are the customer’s responsibility unless the item is defective or incorrect
• For exchanges, we will ship the new item once we receive your return

International Returns

For customers outside the United States:

• You are responsible for any customs fees or taxes associated with the return
• We recommend using a trackable shipping service
• Refunds will be issued in USD and may be subject to exchange rate fluctuations

Damaged or Defective Items

If you receive a damaged or defective item:

1. Contact us within 48 hours of delivery
2. Include photos of the damage or defect
3. We will arrange for a replacement or refund at no additional cost to you