At Lingerie Store, we’re committed to making your shopping experience as seamless and comfortable as our intimate apparel and swimwear. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to meet your needs:

  • Standard Shipping: $12.95 via DHL or FedEx
    • Delivery within 10-15 business days after shipping
    • Includes tracking and insurance
  • Free Shipping: Available on orders over $50 via EMS
    • Delivery within 15-25 business days after shipping
    • Basic tracking available

International Customers: Please note that customs fees, taxes, or import duties are the responsibility of the recipient and are not included in your order total. Delivery times may vary based on customs processing.

Returns & Exchanges

We want you to love every purchase from Lingerie Store. If you’re not completely satisfied, you may return or exchange most items within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Non-Returnable Items

For hygiene reasons, the following intimate apparel cannot be returned or exchanged unless defective:

  • Balcony Bras
  • Bralettes
  • Full Cup Bras
  • Basque & Bodysuits

How to Return an Item

Step 1: Contact Customer Service
Email us at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Sample Email Template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Lingerie Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange: [List item names and quantities]

Reason: [Briefly explain why you’re returning/exchanging]

Preference: [Refund/Exchange for (specify size/color if exchanging)]

Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Wait for Approval
Our team will respond within 1-2 business days with:

  • Approval of your request
  • Return shipping instructions (if applicable)
  • A return authorization number

Step 3: Package and Ship Your Return
Once approved:

  • Securely package the item(s) in original packaging
  • Include your order confirmation or packing slip
  • Write the return authorization number on the package
  • Ship to our returns center:
Lingerie Store Returns
949 Hott Street
Oklahoma City, OK 73109
USA

Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service for your protection.

Refund Information

Once we receive your return package:

  • We inspect items within 3-5 business days
  • If approved, we process your refund or exchange
  • You’ll receive email confirmation when complete

Refund Timing:

  • Refunds are issued to the original payment method
  • Please allow 7-10 business days after we approve your return for the refund to appear in your account
  • Original shipping fees are non-refundable
  • International refunds will be issued in USD and may be subject to exchange rate fluctuations

Exchanges

For exchanges:

  • We ship your new item once we receive your return
  • Standard shipping rates apply unless the exchange is due to our error
  • Please specify your preferred size/color in your exchange request

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Include photos of the damage or defect
  • We’ll arrange a replacement or refund at no additional cost

Need Assistance?

Our customer service team is happy to help with any questions about shipping or returns. Contact us at [email protected] Monday-Friday, 9am-5pm Central Time.

Thank you for choosing Lingerie Store – where comfort meets confidence in every stitch.